How It Works

A clear, three-phase process to plug the leaks in your patient journey and build systems that grow your clinic on autopilot.

1

Audit - Map Your Patient Journey Leaks

Before we build anything, we need to understand where patients are falling out of your pipeline. We conduct a thorough audit of your current patient journey - from initial enquiry through to rebooking and referral.

This is not a generic marketing review. We look at clinic-specific touchpoints: consultation follow-up, treatment rebooking, multi-session completion rates, review generation, and referral pathways.

What We Audit

  • Post-consultation follow-up (or lack of it)
  • No-show and cancellation rates
  • Multi-session treatment completion
  • Review generation and online reputation
  • Social media presence and consistency
  • Referral pathways and tracking
  • After-hours enquiry handling
2

Build - Automated Follow-Up and Content Systems

With the audit complete, we build and deploy the core systems that plug your biggest leaks first. Every system is tailored to your clinic's treatments, patient base, and workflows.

This phase typically includes patient follow-up sequences, no-show recovery, treatment journey campaigns, review generation, and your social content system. We handle everything - you just approve the messaging.

What We Build

  • Automated patient follow-up sequences
  • No-show recovery and waitlist backfill
  • Treatment journey nurture campaigns
  • Post-treatment review request automation
  • Social content templates and calendar
  • Integration with your existing booking system
3

Scale - AI Receptionist, Referrals, and Paid Campaigns

With your foundation systems running and delivering results, we layer on growth accelerators. This is where your clinic starts attracting new patients at scale while your existing systems keep current patients coming back.

We deploy your AI receptionist for 24/7 enquiry handling, launch your referral programme automation, and - when you are ready - run targeted paid campaigns to bring in new patients.

What We Scale

  • AI receptionist for 24/7 enquiry and booking
  • Referral programme automation
  • Targeted paid advertising campaigns
  • Advanced patient segmentation
  • Seasonal and promotional campaign management
  • Ongoing optimisation and reporting

Why This Order Matters

Most clinics jump straight to paid ads. That is like pouring water into a leaky bucket.

❌ Ads First (Common Mistake)

  • ✖New patients come in but do not rebook
  • ✖No follow-up means one-time visits
  • ✖No reviews collected from new patients
  • ✖High cost per acquisition, low lifetime value

✅ Systems First (Our Approach)

  • ✔Existing patients rebook automatically
  • ✔Reviews grow your reputation first
  • ✔Referrals bring in warm leads
  • ✔Then ads amplify a system that already works

Ready to Start With Phase One?

Book a discovery call and we will audit your patient journey - no obligation, no pressure.

Book Your Discovery Call

💡 Free consultation. We will show you exactly where your clinic is losing rebookings and what to do about it.